The Conscious Self Limited – Terms and Conditions

Last updated: 29 March 2026
Company: The Conscious Self Limited (“we”, “us”, “our”)
Applies to: All events, retreats, workshops, classes, sessions and services delivered by us, including wild saunas, mobile saunas, tent saunas, horsebox saunas, contrast therapy, cold-water immersion, ice bath experiences, open-water dips where offered, breathwork, yoga and movement, meditation, sound experiences, forest bathing, nature-based activities, family days, children’s programmes, and any related offerings (together, the “Event” or “Events”).

1. Acceptance of these Terms

By booking, attending, or participating in any Event, you confirm that you have read, understood, and agree to these Terms and Conditions.

If booking on behalf of others, including children or young people, you confirm that you have authority to accept these Terms for each participant and that each participant meets the eligibility requirements below.

2. Eligibility and Health

Events may involve heat exposure, cold exposure, breathwork, physical movement, outdoor terrain, group activities, and nature-based practices.

You must be at least 18 years old, or accompanied by a parent or legal guardian who accepts these Terms on your behalf.

Participation is not suitable for some medical conditions, including but not limited to cardiovascular or respiratory issues, very low or high blood pressure, certain psychiatric conditions, pregnancy, or any condition where heat, cold, or breath retention may be unsafe.

You are responsible for consulting a healthcare professional before attending. Participation is voluntary and at your own risk. Our Events are not medical treatment or advice.

You agree not to attend if you, or any child you are responsible for, have a contagious illness or are generally unwell in a way that could reasonably impact the safety or wellbeing of the group.

Sauna and cold exposure place stress on the cardiovascular and respiratory systems. Participation may be unsuitable if you have, or are recovering from, any of the following: unstable heart disease, recent heart attack, uncontrolled high or very low blood pressure, significant arrhythmia, syncope history, severe respiratory disease including unstable asthma or COPD, fever or active infection, open wounds or contagious skin conditions, untreated thyroid issues, poorly controlled diabetes, active migraine triggered by heat, epilepsy with ongoing seizures, or if you are intoxicated or under the influence of substances or medications that impair sweating, thermoregulation, or alertness.

If you are pregnant or think you may be pregnant, heat exposure can increase the risk of overheating, dehydration, and fainting. Avoid or modify participation after medical advice. If in doubt, consult a healthcare professional before taking part.

3. Assumption of Risk

You acknowledge that participation carries inherent risks, including dehydration, burns, fainting, heat exhaustion, heatstroke, cold shock response, slips or falls, insect bites, minor cuts or scrapes, muscle strains, illness, disease transmission, hypothermia, psychological stress, and mental or emotional stress. You accept full responsibility for these risks on your own behalf and, where applicable, on behalf of any child or young person you have booked for and authorised to attend.

4. Outdoor Access and Terrain

Access to wild sauna and outdoor Events is via public rights of way, private land by permission, venue grounds, or natural terrain. Surfaces may be uneven, wet, muddy, icy, steep, unstable, or slippery, and may include steps, tree roots, inclines, woodland paths, trails, banks, jetties, decks, gravel, fields, rough ground, and proximity to open water. Appropriate outdoor footwear and caution are required. You are responsible for your own safety and that of any children you accompany en route to and from the Event location.

Any location pins, maps, directions, access notes, parking information, or route guidance we provide are for guidance only. Conditions can change without notice. You remain responsible for checking access, closures, diversions, parking restrictions, and route conditions on the day.

We are not responsible for incidents, delays, fines, towing, collisions, theft, vehicle damage, travel disruption, missed transport, or other issues arising from travel, parking, route choice, or access conditions outside our reasonable control.

5. Participant Responsibilities

You agree to:

• follow all safety briefings and instructions from our team;
• hydrate appropriately and take breaks as needed;
• use sauna stoves, heaters, ice baths, bodies of water, changing areas, tools, craft materials, and any equipment only as instructed;
• not participate while intoxicated or under the influence of substances;
• inform us of relevant medical conditions, allergies, additional needs, and medications for yourself and any child you are responsible for before the Event;
• bring any personal medication you or a child may need, for example inhalers or EpiPens;
• provide an emergency contact number at booking or check-in if requested.

Where you accompany a child, you remain responsible for their behaviour, supervision and welfare unless the Event listing clearly states it is a drop-off or supervised provision where our team assumes primary supervision during session times.

You confirm you are fit to participate or have obtained appropriate medical clearance.

You will follow all briefings and instructions. Leave the heat or cold immediately if you feel unwell, light-headed, nauseous, confused, panicky, or develop chest pain.

Do not participate while ill, febrile, or if you have a contagious disease, open wounds, or new piercings.

Do not use alcohol or recreational drugs before or during Events. Disclose relevant medications if asked.

6. Medical, Emergencies, and Insurance

We do not provide medical, accident, travel, accommodation, cancellation, curtailment, or property insurance. You are solely responsible for arranging suitable insurance if desired, including for children in your care.

In an emergency, we may arrange medical assistance and share necessary information with responders. You consent to us providing basic first aid and calling emergency services if reasonably required.

7. Personal Property

You are responsible for your belongings and those of any child in your care. We are not liable for loss, theft, or damage to personal property at any time, including in changing areas, outdoor spaces, accommodation areas, storage areas, or vehicles.

8. Release of Liability and Indemnity

To the fullest extent permitted by law, you release and discharge The Conscious Self Limited and its directors, officers, employees, volunteers, contractors, and agents from claims arising out of your participation in an Event, including travel to and from the Event and presence at the Event location. You agree to indemnify us against claims brought as a result of your actions or omissions, or those of any child you are responsible for, that breach these Terms or our safety instructions.

Important legal carve-out: Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

9. Conduct and Right to Refuse Participation

We may refuse entry, remove, or stop participation without refund if you, or any child in your care:

• ignore safety instructions;
• are disruptive, abusive, or unsafe;
• appear intoxicated or unfit to participate; or
• present a risk to yourself, themselves, or others.

Parents or guardians remain responsible for managing a child’s behaviour unless the Event is explicitly advertised as a supervised drop-off provision.

10. Bookings, Transfers, and Cancellations

Specific cancellation, transfer, refund, rollover, and credit rules may also be set out on each Event listing, ticket page, order confirmation, booking page, or confirmation email. Those terms apply in addition to these Terms.

If we must change, postpone, adapt, relocate, shorten, suspend, or cancel an Event for safety, weather, access, staffing, safeguarding, illness, low numbers, landowner requirements, water quality, environmental concerns, force majeure, or other operational reasons, we may offer a transfer, rollover, credit, or any other remedy expressly stated on the Event listing or confirmation.

Unless we expressly state otherwise on the Event listing or confirmation, we are not responsible for any travel, accommodation, parking, childcare, subsistence, or other third-party costs you may incur if an Event is changed, postponed, relocated, adapted, shortened, suspended, or cancelled.

If an Event proceeds and you choose not to attend because of weather conditions, personal preference, travel issues, or a decision not to participate, standard cancellation terms will apply.

11. Weather, Environment, and Force Majeure

All of our Events are outdoor or outdoor-based. Outdoor conditions are variable and may be cold, wet, hot, windy, smoky, muddy, icy, slippery, or otherwise uncomfortable. You are responsible for bringing suitable clothing, footwear, towels, warm layers, waterproofs, and equipment.

Outdoor Events are subject to weather, water, terrain, access, environmental, and site conditions. We may adjust activities, schedules, timings, exposure times, routes, meeting points, or locations to keep participants safe, for example by shortening time in extreme temperatures, changing routes, adapting activities, limiting or removing cold-water elements, altering retreat programmes, changing facilitators, or relocating within a site or to an alternative site.

We reserve the absolute right to delay, adapt, shorten, suspend, relocate, postpone, or cancel an Event at any time, including at short notice or immediately before the Event starts, where we consider this necessary for safety, welfare, suitability of conditions, staffing, safeguarding, site access, landowner requirements, water quality, environmental conditions, or other operational reasons.

Where an Event is cancelled, postponed, shortened, relocated, or materially affected due to bad weather, unsafe conditions, force majeure, or any related safety or operational reason outside your control, our remedy is limited to one of the following at our discretion unless we expressly state otherwise in writing:

• transfer to another date;
• rollover to a future equivalent Event; or
• account credit.

For the avoidance of doubt, where cancellation or change is due to bad weather, unsafe conditions, force majeure, or safety-related operational concerns, we operate a transfer, rollover, or credit only policy and do not offer refunds.

This applies even where the decision is made at short notice or as close to the Event start time as we consider necessary in the interests of safety.

We are not liable for delays, changes, postponements, relocations, shortened sessions, or cancellations caused by events outside our reasonable control, including severe weather, flood, storm, ice, high winds, lightning, extreme heat, wildfire or smoke conditions, poor water quality, road closures, strikes, utility failure, acts of authority, public health restrictions, disease outbreak, illness, landowner direction, or access issues.

All decisions regarding safety, weather suitability, water suitability, ground suitability, and event operation are made at our sole discretion.

12. Photography and Media

We may film or photograph Events for documentation and marketing.

For adults, consent can be managed on arrival or via the booking form.

For minors, explicit consent from a parent or legal guardian is required before any identifiable images are captured or used for marketing.

If you or your child prefer not to be included, tell a team member on arrival and we will take reasonable steps to accommodate. You must not capture or share images of others, especially children, who reasonably object or where their parent or guardian has not consented.

13. Data Protection

We process personal data in line with our Privacy Notice. We only collect information necessary to run Events safely and legally, administer bookings, and, if you consent, send marketing updates. This may include relevant health, allergy and emergency contact details for children.

Where we collect health information, this may be special category personal data under UK GDPR.

You can opt out of marketing at any time.

14. Minors

Where minors are permitted, a parent or legal guardian must:

• attend or provide written consent as specified on the Event listing; and
• accept these Terms on the minor’s behalf.

Additional conditions:

For family Events, children must be accompanied and directly supervised by a responsible adult at all times unless the Event is clearly described as a supervised, drop-off session.

For drop-off or supervised children’s Events, parents or guardians must:

• complete all required consent and medical or allergy forms accurately;
• provide up-to-date emergency contact details;
• ensure a responsible adult is available for drop-off and prompt collection; and
• inform us in writing of any person authorised, or not authorised, to collect their child.

We reserve the right to require photo ID for collection if we deem it necessary for safeguarding. We may contact emergency services or social services if a child is not collected within a reasonable time and we cannot reach any emergency contacts.

15. Accessibility and Adjustments

We aim to be inclusive. Terrain, water access, and heat or cold elements can present barriers. Contact us before booking to discuss reasonable adjustments so we can advise on suitability and options, including for children with additional needs or disabilities. We will do what is reasonably practicable within the constraints of natural environments, accommodation limitations, staffing levels, and group safety.

16. Safety Notices Specific to Heat and Cold

Sauna and heat

Leave immediately if dizzy, nauseous, faint, or unwell. Cool down gradually and hydrate. Children’s time in heat-based environments will be limited and monitored in line with age, health, and safety guidance.

Sessions run in short, controlled rounds. As a guide, most people benefit from 5 to 15 minutes per heat round, followed by equal or longer cool-down and hydration. New users should start shorter. Never exceed your limits.

Hydrate before, between, and after rounds. Cool down gradually. Avoid sudden standing. Take care on steps, decks, jetties, and wet surfaces.

Sit on a towel for hygiene. Keep swimwear on where required. Keep the door closed. Do not touch the stove, rocks, flue, guards, hot metalwork, or heated surfaces. Only staff add water to the heater. Do not place essential oils or any flammable liquids on stoves or rocks.

Children and minors are only permitted in heat-based settings where explicitly stated, with guardian supervision and staff approval. Temperatures and times may be modified.

Cold-water and ice baths

Enter slowly, control your breathing, and exit if you feel numbness, chest pain, dizziness, panic, or loss of control. Never enter open water alone. Children may not be permitted in ice baths or open water unless specifically allowed and carefully supervised according to the Event description.

Enter cold water slowly and under instruction. Sudden immersion can trigger an involuntary gasp, rapid breathing, a spike in heart rate and blood pressure, and panic.

Do not hyperventilate or perform breath-holds in or near water. The risk of shallow-water blackout is serious.

Limit exposure time. Exit before numbness or clumsiness. Re-warm gradually. Afterdrop can occur after exit, so dry off, layer up, move to shelter, and sip a warm drink.

People with heart conditions, asthma, Raynaud’s, or other conditions affecting breathing or circulation should obtain medical advice before cold immersion.

Open-water dips, where offered, are subject to site-specific briefings and may be cancelled due to conditions, access, water quality, temperature, currents, or safety.

Breathwork

Do not practice breath holds in water, while driving, or in any unsafe environment. Adaptations may be used for children or those with specific needs.

17. Additional Terms for Events Involving Children and Young People

For Events specifically marketed for children, young people, or families, including Conscious Kids and similar:

Safeguarding and staff checks

We aim to ensure that staff and key facilitators working directly with children and young people hold appropriate checks, such as DBS checks, and follow our safeguarding procedures.

We maintain a safeguarding policy and will act in line with this policy where any concerns are raised.

Supervision ratios

We operate with supervision ratios that are appropriate to the age group, type of activity, and environment.

In outdoor and wild settings, group sizes may be limited for safety and supervision reasons.

Behaviour and safety

You agree that children will follow instructions and respect boundaries around fire, tools, water, plants, wildlife, stoves, heated equipment, and other participants.

We may temporarily remove a child from an activity or ask for early collection if their behaviour creates a safety risk or significantly disrupts the group.

Health, allergies, and additional needs

All health, allergy, and additional needs must be declared accurately on the booking and consent forms.

We may decline participation or adapt activities where we reasonably believe we cannot meet a child’s needs safely in the given environment.

Food, foraging, and environmental hazards

Foraging and tasting of wild plants or fruits, if offered, will be guided and supervised.

Children will never be asked to eat anything they or their guardian are uncomfortable with.

Parents or guardians remain responsible for advising us of any allergies and for ensuring their child avoids foods or plants that may cause a reaction.

Lost child or missing child procedure

We operate a reasonable lost child procedure which may include stopping activities, conducting a quick search of the immediate area, contacting the parent or guardian, and contacting emergency services if necessary.

Parents or guardians must remain contactable by phone for the duration of any drop-off Event.

Travel to and from Events

Parents or guardians are responsible for arranging safe travel to and from Event locations for children, and for checking directions, parking arrangements, and pick-up points.

We are not liable for any incident, delay or issue arising from travel arrangements that are outside our control.

18. Additional Terms for Outdoor Events and Retreats

All of our Events and retreats are delivered outdoors or are fundamentally outdoor-based. Wild sauna events are also outdoor Events. By booking, you acknowledge and accept that outdoor delivery is a core part of the nature of our offering.

Outdoor setting and comfort

Outdoor Events and retreats may involve exposure to rain, wind, heat, cold, insects, mud, smoke, uneven ground, variable hygiene conditions, noise from the natural environment, changing light levels, limited shelter, and limited facilities. These are normal features of the environment and not defects in the Event.

You are responsible for bringing suitable clothing, waterproofs, warm layers, towels, footwear, torches, swimwear, water bottles, personal toiletries, bedding items where requested, and any other kit stated on the Event page, booking confirmation, or joining instructions.

Retreat accommodation and shared facilities

Where an Event includes retreat accommodation, camping, glamping, shared indoor space, or access to third-party venue facilities, those elements are provided subject to the venue’s own conditions, operational constraints, and availability.

Room layouts, bed allocations, shared bathrooms, shared kitchens, outdoor toilets, parking, and site access may vary from what you expect in an urban or hotel-based environment. We may need to allocate or reallocate spaces, sleeping arrangements, or communal areas for operational, safeguarding, welfare, or staffing reasons.

Unless expressly stated otherwise, you remain responsible for your own comfort, valuables, travel arrangements, dietary management, and any accommodation-related needs you have not disclosed in advance.

Retreat schedules and programme changes

Retreat and outdoor Event itineraries are provisional and may change. We may alter facilitators, timings, activity order, meeting points, routes, session lengths, meal timings, cold-water access, fire use, sauna timings, workshop content, accommodation arrangements, or other programme elements where reasonably necessary for safety, weather, landowner instructions, group needs, access, staffing, welfare, or operational reasons.

Such changes do not automatically entitle you to a refund, compensation, or price reduction where the Event remains substantially delivered.

Open water, woodland, fire, and natural hazards

Outdoor Events and retreats may take place near open water, fires, stoves, cooking areas, woodland tools, wildlife habitats, foraging areas, steep banks, cliffs, slippery rocks, and other natural hazards. You agree to exercise caution at all times and to ensure that any child in your care remains appropriately supervised.

Food and dietary needs at retreats and outdoor events

Where food or refreshments are included, menus may depend on seasonal supply, weather, catering logistics, and venue limitations. You must notify us in advance of allergies, intolerances, and dietary requirements. While we will take reasonable care, we cannot guarantee an allergen-free environment unless expressly agreed in writing.

Quiet enjoyment and group environment

Retreats and outdoor Events are group experiences. You accept that the environment may include shared spaces, varying group energy, facilitator-led boundaries, communal mealtimes, early starts, weather-related changes, and limited privacy. Respectful behaviour toward staff, facilitators, venues, landowners, and other participants is required at all times.

19. Severability

If any term is held invalid or unenforceable, the remaining terms continue in full force and effect.

20. Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

21. Additional Commercial Terms for Bookings, Refunds, Vouchers, Memberships, Digital Products, Private Bookings, Corporate Services, Training, Online Offers, and Merchandise

The following terms apply(legislation.gov.uk)vant to the product, service, booking type, or offer purchased.

21.1 General bookings and payment

All bookings are subject to availability and are only confirmed once payment, or any required deposit, has been successfully received and you have received a booking confirmation.

We may require full payment at the time of booking or may allow payment by deposit, instalments, staged payments, or balance payments depending on the product or Event.

Where a balance payment is due by a stated date, failure to pay on time may result in the booking being cancelled and the place being released. In that case, any deposit already paid may be retained, subject always to your statutory rights and any specific terms stated on the booking page.

We reserve the right to correct pricing errors, product descriptions, scheduling errors, or administrative mistakes at any time before a contract is fully formed. If there is an obvious error and we cannot honour the booking as displayed, we may cancel the booking and refund sums paid.

21.2 Refunds, transfers, credits, and rollovers

Any booking-specific cancellation, transfer, rollover, credit, or refund terms shown on the Event page, booking page, order confirmation, checkout page, or confirmation email form part of the contract.

Where we offer a transfer, credit, rollover, voucher, or rescheduled place, that remedy is personal to the original booking unless we expressly agree otherwise.

Credits, rollovers, and transferred places:

• have no cash value unless required by law;
• are non-refundable except where required by law;
• may only be used against eligible products or services specified by us;
• may be subject to an expiry date stated at the time of issue.

Nothing in these Terms removes or restricts any statutory rights you may have under consumer law where services are not provided with reasonable care and skill, are not as described, or where other mandatory rights apply. Consumer rights cannot be excluded by contract. (legislation.gov.uk)

21.3 Distance sales, digital content, and cancellation rights

Some purchases made online, by phone, or by other distance means may be subject to statutory cancellation rights under the Consumer Contracts Regulations.

Where you purchase a service scheduled to take place on a specific date or within a specific period, different cancellation rules may apply under those Regulations.

Where you purchase digital content, downloadable products, recordings, or online materials supplied immediately, you agree that access or supply may begin before the end of any cancellation period where permitted by law. If you expressly request immediate supply and acknowledge that this affects your cancellation rights, you may lose the statutory right to cancel once supply begins, to the extent permitted by law. (legislation.gov.uk)

Nothing in these Terms limits your statutory rights relating to faulty digital content, services, goods, or misdescribed products.

21.4 Gift vouchers and gift cards

We may offer gift vouchers, gift cards, gift certificates, or similar credit-based products.

Unless stated otherwise at the time of purchase:

• gift vouchers are redeemable only against eligible products or services sold by us;
• gift vouchers are non-refundable once purchased except where required by law;
• gift vouchers are not exchangeable for cash;
• gift vouchers may not be resold, transferred for value, or used for commercial promotions without our written consent;
• gift vouchers may be subject to an expiry date stated at the time of purchase or issue.

If a voucher is lost, deleted, misused, or used by someone else with access to the voucher code, we are not obliged to replace it unless required by law.

If a booking made using a voucher is cancelled, any credit returned will usually be returned to the same voucher or account credit mechanism rather than paid out in cash, unless the law requires otherwise.

21.5 Memberships, passes, packages, and subscriptions

We may offer memberships, class passes, sauna passes, retreat passes, package bundles, prepaid credits, concession packages, or subscription-based products.

These may be subject to additional product-specific rules including validity periods, usage caps, blackout dates, booking windows, fair use limits, guest restrictions, or automatic renewal terms.

Where a membership or subscription renews automatically, you authorise us or our payment processor to take recurring payments using your chosen payment method until cancellation in accordance with the applicable plan terms.

You are responsible for keeping your payment details up to date. We may suspend access or terminate a membership or subscription if payment fails.

We may change membership pricing, benefits, usage rules, or availability on reasonable notice. Continued use after that notice may be treated as acceptance of the updated terms, subject to your statutory rights and any applicable subscription law.

Where specific subscription cancellation rules apply, they will be shown at the point of sale or in the membership terms. (legislation.gov.uk)

21.6 Private bookings, bespoke events, and private hire

If you book a private Event, bespoke session, private sauna hire, private retreat, venue-based activation, or custom programme, we may require a deposit to secure the date.

Unless otherwise agreed in writing:

• deposits are non-refundable because we reserve capacity, staffing, equipment, and dates for you;
• the remaining balance must be paid by the due date stated in the booking confirmation;
• changes requested by you may be treated as a cancellation and rebooking if they materially affect staffing, travel, venue arrangements, or operational planning.

Private or bespoke bookings may also be subject to separate quotations, proposals, hire terms, venue rules, staffing plans, or client agreements. Where those documents conflict with these Terms, the more specific private booking document will apply to the extent of the conflict.

21.7 Corporate services, workplace wellbeing, and commissioned delivery

Corporate bookings, commissioned workshops, school bookings, organisation-led sessions, hospitality activations, venue partnerships, and workplace wellbeing services may be governed by a separate proposal, contract, statement of work, invoice terms, purchase order terms, or signed agreement.

Where no separate written agreement applies, these Terms will apply so far as relevant, together with any quote, invoice, or scope of work issued by us.

The client is responsible for ensuring that the venue, participants, and environment are suitable unless expressly agreed otherwise. We may refuse or adapt delivery where we consider the conditions unsafe, unsuitable, or materially different from what was agreed.

21.8 Online courses, recordings, memberships, and remote services

We may offer online courses, recorded practices, audio files, videos, guided sessions, remote workshops, digital memberships, livestreams, email courses, or other remote content.

Access is granted for your personal, non-commercial use only unless expressly stated otherwise.

You must not copy, reproduce, download outside any permitted functionality, share login credentials, distribute materials, republish content, or use our content to create competing products or training without our written permission.

We do not guarantee uninterrupted access to any online platform, portal, app, membership area, streaming service, or third-party host. Access may occasionally be affected by maintenance, outages, updates, security checks, provider failures, or events outside our control.

We may update, replace, withdraw, or reconfigure online content, modules, portals, or delivery methods where reasonably necessary.

21.9 Digital downloads, journals, guides, scripts, and other digital products

Where you purchase a digital product such as a guide, journal, workbook, script pack, audio file, downloadable resource, affirmation card file, training material, or other digital content, the product is licensed to you for personal use only unless expressly stated otherwise.

You must not:

• resell, sublicense, share, upload, or distribute the product;
• remove branding, copyright notices, or proprietary notices;
• reproduce the product for commercial training, resale, or client distribution without our written consent.

Minor technical differences in display, device compatibility, formatting, or user setup do not necessarily make digital content defective. However, nothing in these Terms limits your statutory rights in relation to faulty or misdescribed digital content. (legislation.gov.uk)

21.10 Training, facilitator education, and certification-style offers

If we offer facilitator training, practitioner development, mentorship, certification-style education, CPD sessions, or training pathways, additional eligibility criteria, attendance standards, conduct standards, coursework requirements, assessment criteria, or accreditation conditions may apply.

Unless expressly stated in writing, participation in any training does not guarantee qualification, insurance recognition, employment, listing, endorsement, certification, or the right to teach using our brand, materials, or methods.

We reserve the right to withhold completion, certification, references, access, or progression where we reasonably believe a participant has not met the required standard, has breached conduct or safety expectations, or may present a risk to future clients or participants.

21.11 Physical goods, merchandise, and shipped products

If we sell physical goods, merchandise, clothing, printed cards, equipment, or shipped items, product descriptions, images, sizes, and colours are illustrative and may vary slightly.

Delivery estimates are estimates only unless expressly stated otherwise. Risk in goods will pass in accordance with applicable consumer law.

If goods arrive damaged, faulty, or not as described, contact us within a reasonable time with details and, where helpful, photographs.

Nothing in these Terms removes your statutory rights relating to faulty goods, goods not as described, or other mandatory consumer protections.

21.12 Intellectual property

All content, branding, words, designs, graphics, course materials, downloadables, practices, images, videos, audio, layouts, methods, and materials made available by us remain our property or the property of our licensors unless expressly stated otherwise.

You may not use our name, logos, course names, product names, event formats, photographs, videos, or materials for commercial purposes, reproduction, training delivery, resale, or promotional use without our prior written permission.

21.13 Promotional offers, discounts, and competitions

We may offer discounts, promotional codes, limited-time offers, early bird rates, bundles, giveaways, or competitions.

Unless expressly stated otherwise:

• offers cannot be combined;
• offers apply only to new bookings made during the promotional period;
• offers are subject to availability;
• we may withdraw or amend offers where there has been an error, misuse, fraud, or circumstances outside our control.

21.14 Complaints and service issues

If you have a concern about a booking, product, service, or Event, you should raise it with us as soon as reasonably possible so that we have a fair opportunity to investigate and, where appropriate, put things right.

We ask that complaints be sent to hello@theconsciousself.co.uk with relevant details, dates, and supporting information.

21.15 Contact

Questions about these Terms, bookings, refunds, vouchers, memberships, Event suitability, or participation:

Email: hello@theconsciousself.co.uk
Website: theconsciousself.co.uk

7) Personal Property

You are responsible for your belongings. We are not liable for loss, theft, or damage to personal property at any time, including in changing areas or vehicles.

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8) Release of Liability and Indemnity

To the fullest extent permitted by law, you release and discharge The Conscious Self Limited and its directors, officers, employees, volunteers, contractors, and agents from any claims arising out of your participation in an Event, including travel to and from the Event and presence at the Event location. You agree to indemnify us against claims brought as a result of your actions or omissions that breach these Terms or our safety instructions.

Important legal carve-out (UK): Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

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9) Conduct and Right to Refuse Participation

We may refuse entry, remove, or stop participation without refund if you:

• ignore safety instructions,

• are disruptive, abusive, or unsafe,

• appear intoxicated or unfit to participate, or

• present a risk to yourself or others.

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10) Bookings, Transfers, and Cancellations

• Specific cancellation, transfer, and refund rules are set out on each Event listing or confirmation email. Those terms apply in addition to these Terms.

• If we must change, postpone, or cancel an Event for safety, weather, access, staffing, or other operational reasons, we will offer remedies in line with these Terms and the Event listing.

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11) Weather, Environment, and Force Majeure

• Outdoor Events are subject to weather and environmental conditions. Conditions may be cold, wet, hot, windy, or otherwise challenging.

• We may adjust activities, schedules, or locations to maintain safety and suitability.

• All decisions regarding safety, weather suitability, and event operation are made at our sole discretion.

• If an Event is cancelled due to weather conditions or events beyond our reasonable control (force majeure), bookings will be transferred to another date or issued as credit only. Refunds are not provided in these circumstances.

• This policy applies regardless of notice given, including short-notice or same-day cancellations.

• We are not liable for delays, changes, or cancellations caused by events outside our reasonable control, including severe weather, access restrictions, landowner decisions, or environmental hazards.

• We are not responsible for consequential costs such as travel, accommodation, parking, or other expenses incurred.

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12) Attendance and Non-Attendance

• If an Event proceeds and you choose not to attend due to weather conditions or personal preference, standard cancellation terms apply.

• Non-attendance does not entitle you to a refund.

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13) Photography and Media

We may film or photograph Events for documentation and marketing. If you prefer not to be included, tell a team member on arrival and we will take reasonable steps to accommodate. You must not capture or share images of others who reasonably object.

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14) Data Protection

We process personal data in line with our Privacy Notice (see website or booking page). We only collect information necessary to run Events safely and legally, administer bookings, and, if you consent, send marketing updates. You can opt out of marketing at any time.

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15) Minors

Where minors are permitted, a parent or legal guardian must:

• attend or provide written consent as specified on the Event listing, and

• accept these Terms on the minor’s behalf.

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16) Accessibility and Adjustments

We aim to be inclusive. Terrain, water access, and heat/cold elements can present barriers. Contact us before booking to discuss reasonable adjustments so we can advise on suitability and options.

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17) Safety Notices Specific to Heat and Cold

• Sauna/heat: leave immediately if dizzy, nauseous, faint, or unwell. Cool down gradually and hydrate.

• Cold-water/ice baths: enter slowly, control your breathing, and exit if you feel numbness, chest pain, dizziness, or panic. Never enter open water alone.

• Breathwork: do not practice breath holds in water, while driving, or in any unsafe environment.

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18) Severability

If any term is held invalid or unenforceable, the remaining terms continue in full force and effect.

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19) Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

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20) Contact

Questions about these Terms or Event suitability:

Email: hello@theconsciousself.co.uk

Website: theconsciousself.co.uk